Who We Are
Our website address is: https://richardetlevesque.com.
We are a Québec-based company specializing in the design and manufacturing of high-end, custom kitchens and living spaces.
Personal Information Protection Officer
In compliance with Law 25, we have appointed a Personal Information Protection Officer.
Name: François Levesque
Email: flevesque@retl.ca
Phone: 418-878-1881 ext. 201
You may contact this person with any questions related to the protection of your personal data.
Personal Information Collected
We collect only the information necessary to properly process your requests:
First and last name
Email address
Phone number
City or region
Information provided through contact or quote request forms (e.g., nature of your project)
We do not collect sensitive information (e.g., banking details, social insurance number, etc.) through our website.
Methods of Collection
Your information is collected when you:
Fill out a contact or quote request form
Communicate with us by email or phone
Browse our website (via cookies)
Purpose of Collection
The information collected is used to:
Respond to your contact or quote requests
Assess your needs to offer tailored service
Ensure quality follow-up
Improve our services and user experience
Your information is never sold or shared for commercial purposes.
Cookies
Our website uses cookies to:
Ensure essential technical functionality (essential cookies)
Analyze site traffic (analytics cookies)
Store your browsing preferences
Personalize content based on your interests (marketing cookies)
Essential cookies are always active, as they are required for the proper functioning of the site.
Non-essential cookies (e.g., analytics, marketing) are only used with your consent.
You can manage your preferences through our consent tool or configure your browser to block cookies.
Embedded Content and External Services
Our site may include embedded content from external platforms such as:
YouTube (videos)
Google Maps (maps)
Meta / Facebook (social content)
These platforms may collect data according to their own privacy policies. We encourage you to review them directly.
Sharing of Personal Information
We only share your information with:
Authorized members of our internal team
Certain service providers (e.g., hosting, CRM, analytics)
When these providers are located outside Québec, we ensure that your data is protected at a level consistent with Law 25.
Data Retention Period
The information collected is kept for as long as necessary to process your request, then archived or deleted according to our internal practices.
Certain data may be retained longer if required by law.
Data Security
We apply physical, technological, and administrative safeguards to protect your personal information against:
Unauthorized access
Accidental loss or alteration
Unauthorized disclosure
Only authorized personnel have access to the information collected through our site.
Your Rights
In accordance with Law 25, you have the following rights:
Access: Obtain the information we hold about you
Correction: Rectify any inaccurate information
Deletion: Request the removal of your data, subject to legal obligations
Withdrawal of Consent: Withdraw your authorization for the use of non-essential information
To exercise these rights, please contact us at flevesque@retl.ca
Recourse
If you believe your rights have not been respected, you may contact our Personal Information Protection Officer or file a complaint with the Commission d’accès à l’information du Québec: https://www.cai.gouv.qc.ca
Security and Data Transfers Outside Québec
We apply reasonable technical and organizational security measures to protect your personal information.
Some providers (hosting, CRM, analytics tools) may be located outside Québec.
In such cases, we ensure that equivalent protection measures are in place.
Changes to This Policy
This policy may be updated at any time to reflect legislative or technical changes. The most recent version is always available on our website.
Last updated: July 11, 2025